- Threadbear intends to process and send your order within 48 hours of receiving it by email. If a product ordered is not in stock, we will notify you by email immediately and advise you of the availability of the item.
- We use Australia Post for local and international deliveries and find this to be a reliable and cost effective service. We charge only for the postage and packaging with no handling fees. Our postage charges are determined by the weight of your order and the destination. This amount is calculated when you proceed to checkout and is added to your total.
- Small goods may be posted as a 'letter' and will have no tracking.
- All parcels within Australia and Internationally are sent with tracking. Contact us by email if you wish to receive the tracking details.
- Please allow 3 working days for orders within Australia.
- For orders outside of Australia, please allow for 5-15 days from the date of posting. All packages are sent by air mail. Orders will not be sent until payment has been processed.