What if I need to return my product?

Most items may be returned, in the original condition (not cut, washed or dyed) for a refund or credit to your account within 14 days {within Australia — 4 weeks outside of Australia} of receipt of order.

Books, patterns and magazines may not be returned due to copyright laws. Any refund of shipping charges will only be on the basis of the return being due to our error.

The original invoice or a copy must accompany all returns. After a return has been received, it will take up to five business days to process. Refund will be made in the manner of payment; i.e. via credit card or cheque. Shipping charges are not included in refunds.

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